We are open. Please read our announcements page before ordering. It has been updated and contains important information about Covid-19, revised business hours and posting days.

Announcements

Updated 18 April 2021

This page contains all of our Covid-19 and other important announcements. Please check this page regularly for updates.

SHOP CLOSURES

Please note that  due to ongoing medical appointments it will still be necessary to close for a day or two every 4 weeks or so. 

Our next planned shop closure will be from  24th May-7thJune. Orders placed by 2.00pm on Friday 21st May will be posted on Saturday 22nd May.

We will process orders, respond to emails and telephone messages placed during this time on Tuesday 8th June.

We hope you are keeping well during these unprecedented times. We are able to continue to work safely within current government guidelines processing your orders as quickly as we can and within the restrictions posed by the C-19 crisis.

Business Hours

Our normal opening hours for telephone and email enquiries are Monday to Friday 10am to 2pm. This may change from week to week, as we attend medical appointments. We will show any changes on this page, and the voicemail message will advise when we will be available.

We can now offer Click and Collect from our premises in Lutterworth.

We hope to resume visits to our premises to test looms when regulations allow and it is safe to do so. For the time being please telephone if you want to discuss looms or equipment. We may be able to arrange a video demonstration for looms and can certainly answer questions on equipment and yarns. 

Contacting us by phone

If you prefer to place your order by phone or just fancy a chat, we welcome your calls and look forward to hearing from you. If we can't answer the phone please leave a message and we will call you back as soon as we can. If you wish to discuss Toika or Ashford looms or equipment please get in touch.

Stock updates

We have had a large delivery of from one of our US suppliers The website has been updated with to reflect this. Some products are out of stock at our suppliers.  We are now stocking Gist Duet and Mallo.

We keep good stocks, and items that are marked as "in stock" are in stock and available to be despatched to our customers. Some stock may need winding or be at our store so make take a little longer to despatch.

We are still integrating several new product lines. As they are added The front page of the website will show new products.

Where's my parcel?

We will continue to post within the restrictions of our sorting office, their opening hours are limited to early morning excluding Wednesday. We always aim to process and post orders as quickly as possible but this may not be until the next posting day after you placed your order at the earliest. Stock that is kept at our store or yarn that needs to be wound will take longer to be ready for despatch. Posting days are currently mornings only on Mondays, Tuesdays, Thursdays and Fridays until further notice, this means that orders placed over the weekend may not be posted until Tuesday.

We charge for standard first or second class Royal Mail services for all orders that meet the small parcel weight and measurment requirements. Heavier or larger orders are sent using Parcel Force. The options available for your order are listed for selection at the checkout.  

Our system generates an email to you once we have your parcel wrapped and labeled ready to be taken to the sorting office.  Due to restricted opening hours you may get a despatch email  before we have dropped off your parcel.  The tracking number sent with your despatch email is generated by Royal Mail as a means of identifying  the parcel once it is in their network.  It will only update when the package has been delivered or an attempt at delivery has been made. Once the parcel has left we can do nothing to influence when or how it is delivered.

We can only track where your parcel is if you have requested and paid for a tracked or guaranteed service. If your order is time critical we advise that you get in touch to discuss which options are available.  Please allow for longer delivery times because of much larger volumes of parcels in the delivery networks, staff shortages and revised working practices. Unfortunately there are often still some delays in delivery times in some areas.

Royal Mail

All Royal Mail services may be subject to delay because of higher than normal absence levels amongst staff. Here is a link to Royal Mail's statement (opens in new tab or window).

Parcelforce

Parcelforce have restored their delivery service guarantees on express24 and express48 services. You can read their Covid-19 update here (opens in new tab or window).


Please contact us by phone before placing your order if you want to use a guaranteed service and we will quote the price for delivery.

 

European deliveries

Because of uncertainty about cross-channel transport and post-Brexit delays we have temporarily suspended orders for delivery to European addresses. 

 

We appreciate your good wishes and patience during these challenging times. Thank you for your messages and for your continuing support.

Keep safe and well & everyone!

Helen & John.

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