This page contains all of our Covid-19 and other important announcements. Please check this page regularly for updates.
Updated 27 July 2021
Please note that due to ongoing medical appointments it will still be necessary to close for a day or two every 4 weeks or so.
Our next planned closure will be from 7th-15th August. Orders placed on Friday 6th will be posted on Saturday 7th. Orders placed whilst we are closed will be packed on Monday 15th for posting on Tuesday 16th.
We hope you are keeping well during these unprecedented times. We are able to continue to work safely within current government guidelines processing your orders as quickly as we can and within the restrictions posed by the C-19 crisis.
We are open Monday to Friday, 9-5 but cannot always answer the phone or respond to emails immediately. If you would like us to call you back please leave us a message and we will do so as soon as we are able, but it may not be on the same day. This may change from week to week, as we attend medical appointments. We will show any changes on this page, and the voicemail message will advise if we are unavailable.
We can now offer Click and Collect from our premises in Lutterworth. Please telephone or email to arrange a collection.
We can now resume visits to our premises to test looms by appointment only. Please telephone if you want to arrange a visit, test or discuss discuss looms or equipment. We may be able to arrange a video demonstration for looms if you prefer not to travel and can certainly answer questions on equipment and yarns.
Contacting us by phone
If you prefer to place your order by phone or just fancy a chat, we welcome your calls and look forward to hearing from you. If we can't answer the phone please leave a message and we will call you back as soon as we can. If you wish to discuss Toika or Ashford looms or equipment please get in touch. We keep good stocks of Toika reeds and some equipment. Toika reeds fit most makes of loom including Ashford and Louet, please phone if you cannot see what you are looking for on the website, we may well have it in stock.
Supplies of silk have been disrupted due to the worsening situation of the Covid-19 Pandemic in India which means we are unable to order from our suppliers until further notice.
We have had a large delivery of from one of our US suppliers The website has been updated with to reflect this. Some products are out of stock at our suppliers. We are now stocking Gist Duet and Mallo. We are expecting another large delivery from our Swedish suppliers next week and will update the website to reflect this as soon as we can.
We keep good stocks, and items that are marked as "in stock" are in stock and available to be despatched to our customers. Some stock may need winding or be at our store so make take a little longer to despatch.
We are still integrating several new product lines. As they are added the front page of the website will show new products. We are expecting new colours and counts in linen, and cotton from our friends in Sweden. We will be concentrating on getting these into the webshop as soon as soon as possible.
Subscribers to Jane Stafford's Online Guild will soon be able to find many of the yarns she uses on her course in our shop. We can also suggest sources for yarns that we do not stock. Please ring if you can't find want you are looking for as several new product lines will take time to appear in the shop. We will soon have over 90 colours of 8/2 cotton and the full colour range of 16/2 linen. All grown and or processed in Europe and Turkey and delivered to us by sea and road.
Where's my parcel? Updated 11th July.
We will continue to post within the restrictions of our sorting office, their opening hours are limited to early morning only. We always aim to process and post orders as quickly as possible but this may not be until the next posting day after you placed your order at the earliest. Stock that is kept at our store or yarn that needs to be wound will take longer to be ready for despatch. Posting days are have been revised and are now mornings only Mondays to Friday until further notice, this means that orders placed over the weekend may not be posted until Tuesday. Orders that are to big or heavy for Royal Mail are sent with Parcel Force and will also be sent Monday to Friday. The day of despatch will depend on the local collection time which is variable.
We charge for standard first or second class Royal Mail services for all orders that meet the small parcel weight and measurment requirements. Heavier or larger orders are sent using Parcel Force. The options available for your order are listed for selection at the checkout.
Our system generates an email to you once we have your parcel wrapped and labeled ready to be taken to the sorting office. Due to restricted opening hours you may get a despatch email before we have dropped off your parcel. The tracking number sent with your despatch email is generated by Royal Mail as a means of identifying the parcel once it is in their network. It will only update when the package has been delivered or an attempt at delivery has been made. Once the parcel has left we can do nothing to influence when or how it is delivered.
We can only track where your parcel is if you have requested and paid for a tracked or guaranteed service. If your order is time critical we advise that you get in touch to discuss which options are available. Please allow for longer delivery times, there are still much larger volumes of parcels in the delivery networks, staff shortages and revised working practices. Unfortunately due to increasing Covid infection rates and summer holidays there are still delays in delivery times in some areas as staff shortages occur.
All Royal Mail services may be subject to delay because of higher than normal absence levels amongst staff. Here is a link to Royal Mail's statement (opens in new tab or window).
Parcelforce have restored their delivery service guarantees on express24 and express48 services. You can read their Covid-19 update here (opens in new tab or window).
Please contact us by phone before placing your order if you want to use a guaranteed service and we will quote the price for delivery.
Deliveries oustide of the UK.
Complications in sending parcels since the 1st January have caused us to suspend all deliveries outsdide of the UK until further notice. We apologise for the disappointment this may cause. We will review this decision regularly and updates will be posted on this page.
We appreciate your good wishes and patience during these challenging times. Thank you for your messages and for your continuing support.
Keep safe and well & everyone!
Helen & John.