Please read our Covid-19 announcements page. It contains important information including revised posting days and times as well our planned holiday dates. 
Please note revised posting days.
We will post by 8am on  Monday, Tuesday, Thursday and Friday until further notice.
We aim to post orders placed by 6pm on the next scheduled posting day.

Covid-19 Announcements

Updated 28 September 2020.

This page contains all of our Covid-19 and other important announcements. Please check this page regularly for updates.

Dear Customers,

We hope you are keeping well during these unprecedented times. We are able to continue to work safely within current government guidelines so are still processing orders and posting them as quickly as we can subject to some restrictions. We remain closed to visitors but can facilitate safe, contactless colllection by arrangement.

OUR OPENING HOURS FOR TELEPHONE AND EMAIL QUERIES ARE MONDAY - FRIDAY 10am-2pm UNTIL FURTHER NOTICE.

OUR HOME PREMISES REMAIN CLOSED TO VISITORS BUT WE CAN NOW ARRANGE SOCIALLY DISTANCED VISITS TO VIEW AND TRY THE TOIKA ES LOOM BY APPOINTMENT ONLY.

WE CONTINUE TO OFFER SOCIALLY DISTANCED CONTACTLESS COLLECTION BY APPOINTMENT.

If you prefer to place your order by phone or just fancy a chat, we welcome your calls and look forward to hearing from you. If you wish to discuss Toika or Ashford looms or equipment please get in touch.

We are well stocked and continue to add new products to the website. We have now added a few sizes of Texsolv heddles, Texsolv beam and tie up cord available by the metre as well as both types of Texsolv pegs. We have 8 new colours in our very popular 20/2 Silk. We still have a limited number of Ashford Rigid Heddles with free postage. We still have new yarns, new colours and more equipment to put in the shop. Stop Press! Just added new 16/2 Linen from Garnhuset. More colours on the way!!

Some of our suppliers are have reopened with some restrictions so we are restocking wherever we can.  There are still some delays on some products. Please phone or email if you have a question about availability of particular products or want to discuss alternatives. We had a large delivery of cotton and Tencel and the webshop has been updated.  We keep good stocks, items that are marked as in stock, are in stock and available to be despatched to our customers.  

We now have to keep some stock our store. This means that it isn't always possible to despatch these products the same day as they are ordered. Where this applies this information is displayed in the product descriptions. We always aim to process and post orders as quickly as possible.

Our local sorting office is still working to revised opening hours so we are unable to post while they are closed. We have revised our posting days as follows: We will post  by 8:00am on Monday, Tuesday, Thursday and Friday of each week until further notice. We aim to post orders placed by 6pm on the next scheduled posting day. 

We generate an email to you once we have dropped your parcel at the sorting office. Royal Mail and Parcelforce delivery guarantees have been reinstated but with later guaranteed delivery times, please contact us by phone if you need more information or want to use a guaranteed servce. We will be able to advise on the current situation. All post and delivery companies remain very busy but currently most orders are arriving as normal or with only short delays.

POSTING TO EUROPE AGAIN!

Automatic processing of orders weighing up to 2kg to Europe at the website checkout is now enabled.

If your order weighs more than 2kg or your country isn't listed please get in touch by email.

We understand that recieving your order quickly so you can get on with a project is always important but probably even more so in these difficult times. We know from the messages of thanks and support that you send us that you appreciate our efforts to get your orders processed and ready to be posted to you as quickly as we can. Thank you for your messages and for your continuing support. We do appreciate it.

Keep safe everyone!

Helen & John

 

Other news!

Camarthen School of Art have a prepared a magnificient virtual exhibition on line, not just textiles  but a feast of creativity from their students that you can find here.

https://seekbeak.com/v/NAp1Pgx3qXo

Complex Weavers Complexity virtual exhibition is available to all until the 1st September. You can also view previous Complexity exhibits on the Complex Weavers website. https://complexityexhibition.org      https://www.complex-weavers.org/category/events/

I have been asked by the British Tapestry Group to share this initiative, it's a lovely idea please take a look.

http://www.thebritishtapestrygroup.co.uk/btg-ata-weavers-applaud/

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