Updated 15th November 2020.
PLEASE NOTE LAST ORDERS FOR UK POSTING BEFORE CHRISTMAS MUST BE RECEIVED BY 5PM ON THURSDAY 17TH DECEMBER. WE WILL BE CLOSED AFTER POSTING ON FRIDAY 18TH DECEMBER UNTIL MONDAY JANUARY 4TH 2021.
This page contains all of our Covid-19 and other important announcements. Please check this page regularly for updates.
SERVICE UPDATE SUNDAY 15th NOVEMBER 2020.
Dear Customers. We hope you are keeping well during these unprecedented times. We are able to continue to work safely within current government guidelines processing your orders as quickly as we can and within the restrictions posed by the C-19 crisis.
OUR USUAL OPENING HOURS FOR TELEPHONE AND EMAIL QUERIES ARE MONDAY - FRIDAY 10am-2pm UNTIL FURTHER NOTICE BUT WILL SUBJECT TO CHANGES SOME WEEKS. PLEASE SEE BELOW.
Over the next few months, however, our service will be affected by a number of medical appointments which will necessitate closing the shop for a few days. The banner at the top of each page of the website will give up to date details of closures and posting days.
IN LINE WITH THE LATEST GOVERNMENT GUIDANCE WE HAVE SUSPENDED VISITS TO OUR PREMISES FOR BOTH COLLECTIONS AND TO SEE AND TRY LOOMS AND EQUIPMENT. WE WILL KEEP THIS UNDER REVIEW AND LET YOU KNOW HERE AND ON THE WEBSITE BANNER WHEN WE CAN RESUME THIS SERVICE SAFELY FOR ALL.
If you prefer to place your order by phone or just fancy a chat, we welcome your calls and look forward to hearing from you. If you wish to discuss Toika or Ashford looms or equipment please get in touch.
We are well stocked and continue to add new products to the website. We have now added a few sizes of Texsolv heddles, Texsolv beam and tie up cord available by the metre as well as both types of Texsolv pegs. We have had new stocks of New Lamark Wool and will be updating the website this week with new colours, new names and availability.
Some of our suppliers are have reopened with some restrictions so we are restocking wherever we can. There are delays on some products. Please phone or email if you have a question about availability of particular products or want to discuss alternatives. We had a large delivery of cotton and Tencel and the webshop has been updated. We keep good stocks, items that are marked as in stock, are in stock and available to be despatched to our customers.
We now have to keep some stock our store. This means that it isn't always possible to despatch these products on the same day as they are ordered. Where this applies this information is displayed in the product descriptions. We always aim to process and post orders as quickly as possible.
Our local sorting office is still working to revised opening hours so we are unable to post while they are closed. We have revised our posting days as follows: We will post by 8:00am on Monday, Tuesday, Thursday and Friday of each week until further notice. We aim to post orders placed by 6pm on the next scheduled posting day, but there may be an additional days delay if your order needs to be wound or collected from our store.
We generate an email to you once we have dropped your parcel at the sorting office. Royal Mail and Parcelforce delivery guarantees have been reinstated but with later guaranteed delivery times, please contact us by phone if you need more information or want to use a guaranteed servce. We will be able to advise on the current situation. All post and delivery companies remain very busy; unfortunately we are again beginning to see significant delays in delivery times.
CURRENTLY WE ARE STILL ABLE TO POST TO EUROPE BUT THE SITUATION IS BEING KEPT UNDER CONSTANT REVIEW. THIS SERVICE MAY BE SUSPENDED AT SHORT NOTICE IF NECESSARY. SUBJECT TO RESTRICTIONS IMPOSED BY ROYAL MAIL THE LAST POSTING DATE TO EUROPE FOR DELIVERY BEFORE CHRISTMAS IS 11TH DECEMBER WITH NO EXCEPTIONS.
Automatic processing of orders weighing up to 2kg to Europe at the website checkout is now enabled. If your order weighs more than 2kg or your country isn't listed please get in touch by email.
We understand that receiving your order quickly so you can get on with a project is always important but probably even more so in these difficult times. We know from the messages of thanks and support that you send us that you appreciate our efforts to get your orders processed and ready to be posted to you as quickly as we can. Thank you for your messages and for your continuing support. We do appreciate it.
Keep safe everyone!
Helen & John
Camarthen School of Art have a prepared a magnificient virtual exhibition on line, not just textiles but a feast of creativity from their students that you can find here.
I have been asked by the British Tapestry Group to share this initiative, it's a lovely idea please take a look.