Postage & Packing
Postage and Packing charges are calculated on total weight of the yarn, cone and packaging. For most destinations there is a choice of Royal Mail or Parcel Courier.
Royal Mail 1st Class / Parcelforce 24
|Up to 2kg||£4.45|
|Up to 5kg||£10.55|
|Up to 10kg||£14.55|
Royal Mail 2nd Class / Parcelforce 48
|Up to 2kg||£3.35|
|Up to 5kg||£10.15|
|Up to 10kg||£11.15|
When you go to the checkout you will be able to choose your preferred method of delivery. Packages up to 2 kilos in weight are sent using Royal Mail services. For heavier packages we use Parcel Force. If your parcel is over 10kg you will need to phone or email us to arrange delivery. We will work to find the best value service for you but do not use Hermes or Yodel. For deliveries to the Highlands and Islands you will be offered a choice of Royal Mail or Parcel Force services.
We are unable to deliver packages to BFPO addresses.
Please contact us if you have special postage requirements, e.g. you want guaranteed delivery, this may incur an additional cost. You can do this either by phone, email or a note in the comment box on the order form. We will contact you if necessary to discuss the options.
Please add any special instructions in the comment box if you want the package left somewhere if you aren't in, or you have any other comments about your order.
We normally post orders out Tuesday to Friday and will advise you by email once your order has been despatched. We may not always be able to post your order on the day that we receive it but will normally post it as soon as we can subject to the opening times of our Royal Mail delivery office. If there is likely to be any further delay in processing or posting your order we will inform you by phone or email.
If we are away or unable to post orders for any reason a banner on the website will advise of current postage schedules. At the checkout you will be asked to tick a box agreeing that you understand there is a delayed delivery shhedule. You will not be able to proceed to the payment page without completing this. If more information is needed it will be found on the Announcments page of the website.
Please inform us promptly if goods fail to arrive or are damaged in transit. Please keep the packaging as this may be required in the event of a claim.
Processing your order and your contract with us
We want you to be happy with your purchase and our service. When you place an order with us you are making an offer to buy goods. Your order is subject to our Terms and Conditions. We will email you to confirm we have received and are processing your order. In the unlikely event of a product not being available we will advise you of this and refund any payment you have made. We will email you once your order has been posted. We do not routinely use a tracked service but our our system notifies us when a delivery has been made or attempted. If your order is sent using a tracked service your tracking number will appear in the invoice that advises that your item has been posted. If an order fails to arrive or is damaged in transit please advise us promptly. Royal Mail does not consider an item to be lost until 15 working days have elapsed since it was posted.
Cancellation and returns
If for any reason you are unhappy with your purchase we will be happy to refund your purchase price and postage charged or replace with another item of your choice, providing you return the item in an unused condition within 28 days of purchase. If you are returning a product for refund or exchange please notify us by email, phone or letter before sending it. This is helpful for us so we know to expect a return.
If you return goods that are not faulty return postage costs are your responsibility and are not refundable. You must ensure goods are packaged adequately to protect against damage. Please obtain a proof of posting certificate at the Post Office. Please note that if goods are lost or damaged in the post the claim for compensation must be made by the sender. Please check that the insurance cover offered is adequate to recompense you should the package fail to arrive or be damaged in transit.
The address for returns is:
My Fine Weaving Yarn
31 Macaulay Road
Please do not hesitate to phone 01455554647 if you wish to discuss making a return or exchange. You do not have to give any reason you for cancelling your order but a brief explanation will help improve our service in the future.
This cancellation policy does not affect your legal rights, for example if goods are faulty or misdescribed. If there is a problem with the goods please contact us.